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FAQ

Frequently asked questions

Everything about searching, listings, your account and security.

General Questions

What is Studyaccommodation?
Studyaccommodation is a web based search engine. It is a place where anyone from anywhere in the world can easily search for accommodations.

On the other hand Studyaccommodation offers a gateway to probably the largest database of Studyaccommodation in the internet. Anyone with a current browser can search and find accommodations instantly!
Is your Service free of charge?
Yes, log in and register with the basic account and you can use this service free of any charges!
After 30 days your account will expire and will go offline.

After you applied for the basic account you are only entitled to apply next for the standard account!
How can I join Studyaccommodation?
1. Click “Join free” and choose whether you’re looking or renting out.
2. Enter first name, last name, email and a password (at least 10 characters).
3. Confirm your email with the link we send you (valid for 24 hours).
4. Sign in and confirm with the code from your email.
Why Studyaccommodation?
Study Accommodation is focused on the market and his requirements. Studaccommodation is a just in time advertising system. You can set adds online like your houses, flats or apartments comming up. You dvertise cheaper than in newspapers, you are not conectet to specific publishing times.

We regularly advertising in magazines and have the direct contact to language schools. Study Accommodation gives your full booking contact details further to searchers. We are a low budget system with features like the biggest add companys. You do not have to share your profit and advertise only if it is necessary. We don't scare our visitors with the transfer of Credit Card details.

Choose Studyaccommodation for the easier and more time efficent way to advertise.
You would like to use Studyaccommodation for your Website?
Studyaccommodation offers a free upgrade for your website. If you want provide for travellers free information, than you are right here. You can select from our website the best matching results for your region. Select in Services the Country, State and City and you get every time the actual results for your region.
What is paypal?
PayPal is the world biggest online payment system. It is the trustiest in the business.
PayPal operates in 55 markets (including China) and it manages over 123 million accounts.
PayPal supports payments in 10 new currencies, allowing customers to send, receive and hold funds in a total of 17 currencies worldwide.
PayPal is part of the eBay group and highly recognise with many other company.
PayPal is easy to handle with credit cards, eftpos, savings and online banking.
Only with your personnel account details is the money transfer possible.
I need to insert my Credit Card Details?

Questions for Searchers

How to search?
To optimise your searching success, you
should select the country and city name. If you know the correct spelling of the suburb you can specify your research to our system.
How can I contact the advertiser?
Studyaccommodation is build to provide full details to the searcher. Depends from the advertisement, the advertiser can select there personnel favourite contact form. E-Mail, Phone or over the property website.
Studyaccommodation does not commit anybody to provide all details.
Is there a rule I have to follow?
There is only one rule! If you book an accommodation over us, please mention us! Studyaccommodation is a low budget system build from two students. We liked to travel around Australia like you now. The word of mouth is very important for us to bring this system forward.

Questions for Members

How do I reactivate my account?
When your membership expires, your account is paused and your listings go offline. Sign in and click “Reactivate for free” on your account overview. Then you can put your listings online again.
When I have to pay for my account?
With your standard account, you pay for the time of the advertising periods. The minimum time is given in our account details. You only pay if you set your ad online.

Premium costumer pay for one year in advance, because of the larger amount of ads in there contract and the better features.

Premium costumer pay for one year in advance, because of the larger amount of ads in there contract and the better features.
Why Studaccommodation?
Study Accommodation is focused on the market and his requirements.
We offer cheaper possibilities in advertisements and in the same way we are focused on the market for students and backpacker. We are regularly advertising in magazines and have the direct contact to language schools.
Study Accommodation gives your full booking contact details further to searchers. We are a low budget system with features like the big one.
You don’t have to share your profit and advertise only if it is necessarily.
We don’t scare our visitors with the transfer of Credit Card details.
How can I use the Timer for my ad?
The Timer is for your convenience, you can set up a specific date to start your advertisement.
You can set Timer only for offline Ads.
Free From
Advertise your property in advance. Set a date, when your property is available.
If you don’t want to use this service, please leave the original date.
Free until
If you have a property only for a specific time period, set the Free from- Free until date.
What is the Lease term?
If your property is only for minimum rental period avilable please choose...
Why was I signed out automatically?
For your security, a session ends after 30 minutes of inactivity and after 12 hours at the latest. Changing your password or ending sessions under “Security” also signs you out there. Just sign in again.
How to upload images for my ad?
To upload images for your Ad at first write the name of your image e.g. "room1" or "bathroom".
Then select picture to upload.
Click on the "Browse" button and select "All Files (*.*)" in the drop down menu, so that all of your image files are viewable. Locate and select the image you want to upload from your hard drive, and then click on the "Open" button.
The file size of your image may not exceed 100 KB (kilobytes).
The size of your image may not be greater than 450x338 Px (pixel).
For more images, repeat these steps.
You may upload a maximum of four images for your Ad depending on your account type.
You may delete a photo by clicking on the "delete image" next to the thumbnail.
The first image you upload will be the thumbnail picture for your Ad.
Is your Energy included in your rent?
Is your Energy included in your rent, so leave the field free!
The system sets your field automatically of included.
What describes best the room amount in my ad?
If you want to lease your apartment with all rooms, let the searcher know how many bedrooms are you providing.
If you want only advertise 1 room in your apartment/property choose from the following options "Dorm, Single- or Double bedroom"
Why looks my picture better on my computer than in my advertisement?
If you send a picture bigger than 450x338 Pixel, the system automatically will reduce the size and in the same way the quality of your picture.
This procedure reduced the time of illustration and gives us more costumer satisfaction.
How to use the map function?
The map in our System gets created automatically. we using your Address details to create the link in Google Maps. At the moment this feature is
free available to our costumer. It is very important that your address is in all details correct. Please check after you set your ad online that Google map is finding the right address.
This feautre is not part of the contract with Studyaccommodation GbR. We holding us the option open to change or to delete this feautre from our website.
How often I am entitled to register for the Basic Account?
You are entitled to register only one time for the basic account.
The basic account is created for students who are looking for people to take over there lease or looking for a flat mate. If you
are not a student, you can testing our service via the basic account with a duration of 14 days. If you are satisfied, you can upgrade to a standard or premium account.

Account & security

Why do I get a code by email when I sign in?
That’s our two-factor sign-in. Even if someone knows your password, they can’t get into your account without access to your inbox. The code is valid for 10 minutes and works only once.
Do I have to enter the code every time?
No. Tick “Trust this device for 30 days” at the code step and you won’t need a code on that device for 30 days. You can remove trusted devices any time under My account → Security. Don’t use this on shared or public devices.
I forgot my password. What now?
Click “Forgot password?” on the sign-in page and enter your email. You’ll get a link valid for 60 minutes. After setting a new password you’ll be signed out on all devices for security. We never send passwords by email.
How is my data protected?
We store passwords only as Argon2id hashes, never in plain text. Your name, address, phone and email are stored encrypted in our database. The connection is always secured with HTTPS. No tracking, no ad cookies.
I got a sign-in email but it wasn’t me. What should I do?
Someone knows your password. Change it right away under My account → Password (or via “Forgot password?”). All other sessions are ended automatically. The security log shows recent sign-ins.
How do I download my data or delete my account?
Under My account you’ll find “Download my data” (a JSON file with everything we store) and “Delete account”. Deleting removes your account, listings, photos and logs immediately and permanently.
How do I change my email address?
Under My account → Email address. Enter the new address and your password. We send a confirmation link to the new address; it only takes effect after you click it. Your old address is notified for security.

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